In most cases, your package will be shipped within 24 hours of your order and we’ll send you an email to let you know it’s on its way. If you require your order sooner, please get in touch at firstname.lastname@example.org and we will do our best to get it out to you as soon as we can.
We currently use Royal Mail and MyHermes for our shipping.
We offer the following shipping options for UK orders:
3-5 day shipping – £1.95
1-2 day shipping – £2.95
Guaranteed Next Day (Royal Mail) – please contact us – email@example.com
FREE 3-5 day shipping for orders over £30.
FREE in store collection.
We can ship anywhere in the world.
Pricing is as follows:
Up to 1kg: £12
1kg – 2kg: £15
Over 2kg: £20
Rest of world:
Up to 1kg: £25
1kg – 2kg: £30
2kg – 8kg: £40
8kg – 20kg: £60
If you believe your parcel has been lost, please get in touch at firstname.lastname@example.org or give us a call on 01202 428612 and we will do our best to track it down.
In accordance with the carriers’ policies, parcels are not considered lost until missing for up to 15 days in the UK, 20 days in Europe or 25 days in the rest of the world.
We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help. You can send us a sample and we will make appropriate suggestions in accordance with your request.
Cut fabric, ribbons and trims cannot be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise and will send replacement merchandise at no cost. Please include a description of the damage with your return.
Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange.
To make a return, send items with your original invoice/receipt, your email address, phone number and shipping address to:
32a Southbourne Grove
The cost of returning the item lies with the buyer, and we will not refund an item until we have received the goods. We recommend you send any returns by recorded delivery and obtain proof of postage.
We cannot be held responsible for items that are lost or damaged in transit on return to us.